Easy Returns & Exchanges at PrinterPartsHub.com
At PrinterPartsHub.com, we want you to be totally happy with your printer parts. But sometimes, things just don't work out, and that's okay! This guide explains how you can send something back or swap it for something else. We've made it as easy to understand as possible.
When Can You Return or Swap Something?
You have 30 days from when you get your item to return it or swap it. Just make sure it's new and hasn't been used. If you do, you'll get all your money back or a different item!
If it's been more than 30 days, we might have to take a small fee out of your refund, or we might not be able to accept the return at all. We'll decide what's fair at that time.
What Needs to Be True for a Return?
For us to take an item back, it needs to be:
Ø Brand New: It has to be in the exact same condition as when you got it – not used, not opened.
Ø In Its Original Box: Please put it back in the same box it came in. Make sure all the little parts, papers, and everything else that was inside are there too.
Ø Your Order Number: We'll need your order number or proof that you bought it from PrinterPartsHub.com. This helps us find your purchase quickly!
What You Can't Return
Sorry, but there are a few things we just can't take back:
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Opened or Used Items: If you've opened the package, put the item in your printer, or used it, we can't take it back. The only time we can is if it was broken right when you got it.
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Ink, Toner, or Printheads: Once you've opened the sealed package for ink cartridges, toner, or printheads, they can't be returned.
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Special Orders: If we made or set up something specifically just for you
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Damaged by You: If the item got broken because it was installed wrong, not taken care of, had an accident, or if you tried to fix it yourself.
How to Return or Swap an Item - Step-by-Step
It's super easy to get started!
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Tell Us First: Before you send anything back, you MUST talk to our customer service team.
Ø Email us:
Ø Call us:
Ø We'll give you a special number called an Order number. You need this number! If you send something back without it, it might get delayed or we might not be able to accept it.
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Pack It Up Safely: Put the item back in its original box. Make sure it's secure and all the parts are in there.
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Write the Number on the Box: Take that Order number we gave you and write it clearly on the outside of the box you're sending back.
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Send It Off: Send the box to the address our team gives you. We recommend using a shipping service that lets you track your package (so you know where it is). This is because PrinterPartsHub.com can't be responsible if your return gets lost or broken while it's coming back to us.
Who Pays for Shipping When You Return Something?
Ø You Pay: If you're sending something back because you changed your mind (like you ordered the wrong part, or just don't need it anymore), you'll need to pay for the shipping cost to send it back to us.
Ø We Pay: If the return is our mistake (for example, we sent you the wrong item, or the item was broken when you received it), then PrinterPartsHub.com will cover the shipping cost. We might even send you a special pre-paid label to make it even easier.
Getting Your Money Back (Refunds)
Ø Once we get your returned item and check it, we'll let you know if your refund is approved.
Ø If it is approved, your money will go back to the same way you paid. This usually takes about 2-3 business days. Just remember, it might take a little longer for your bank or credit card company to show it on your statement.
Ø Small Fee for Some Returns: If an item isn't faulty but is returned after being opened, or after the first 30 days, we might take a small 20% fee out of your refund.
Want to Swap for a Different Item?
Ø If you want to swap an item for a different one, the quickest way is usually to send back your first item for a refund, and then simply place a new order for the item you really want.
Ø If we made a mistake and you need to swap, please just get in touch with our customer service team, and we'll help you out!
What if Something is Broken or Not Working?
Ø If you get something that's broken or doesn't work right, please tell our customer service team right away same day of getting it).
Ø Please tell us exactly what's wrong and send us photos or videos if you can. This really helps us solve the problem quickly for you.
Ø We will work with you to make it right! We might send you a new item, give you a refund, or help you figure out how to fix it.
Ø Important: Please don't throw away the box or the broken item until we tell you to. The delivery company might need to see it to understand what happened.
Product Warranty Information
Ø Many of the products we sell come with a warranty (a promise to fix or replace it if something goes wrong) directly from the company that made them. You can usually find these details in the product description on website.
Ø Our return policy covers problems you find right when you get the product. For issues that come up much later, you'll generally need to use the manufacturer's warranty.
Still Have Questions?
If anything about returning or swapping items isn't clear, please just ask us! We're here to help.
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Email us anytime:
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Call us: We are open: Monday - Saturday, 10:00 AM - 6:00 PM IST
PrinterPartsHub.com can update these rules (this policy) anytime without telling you first. But we'll always try to be fair.
